Hi Gary,
Also see: Get help with Windows 10 upgrade and installation errors and Submit Windows 10 upgrade errors using Feedback Hub. This article contains a brief introduction to Windows 10 installation processes, and provides resolution procedures that IT administrators can use to resolve issues with Windows 10 upgrade. Jun 28, 2019 To upgrade to Windows 10, you need enough space on your hard drive for the installation to take place. To view how much hard drive space is available on your computer, s elect the Start button, then in the search box on the taskbar, type File Explorer (known as Windows Explorer in Windows 7). Then select Computer or This PC and look under Hard Disk Drives or under Devices and drives. In this guide, you’ll learn the steps to upgrade to Windows 10 from Windows 7 making sure you don’t run into issues during the installation. (Microsoft will be ending support of Windows 7 on January 14, 2020, and here’s what you need to know. If you prefer to upgrade performing a clean installation, then follow these step-by-step.
Which Windows Update were you attempting to install? Please provide the Knowledge Base (KB) number.
Method 1: Find out error details from Windows update history
a)Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
b)In the left pane, click View update history.
c)Starting from the most recent dates, find an update for Windows that has failed to install, and then double-click the update to view more information.
d)Updates that have failed to install will display Failed under the Status column.
e)In the Windows Update dialog box, find Error details and review the error code for the failed update. If the description doesn't contain error “80246002”, click Close.
Method 2: Windows provides a built-in troubleshooter that can automatically find and fix some common problems with Windows Update and then try to install the Updates. See the link below.
Open the Windows Update troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter
Method 3: If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below:
Windows 7 Updates Fail To Install
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833
Windows Upgrade Fails
Method 4: You may refer the steps mentioned in the link below
Windows Upgrade Advisor
Troubleshoot-problems-with-installing-updates
http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates