Overall: As mentioned above, we have loved this product and saved many soles of our shoes. It took us some time to get everything worked out, but we finally had a conference, found out what we were doing wrong, and since then it has been a lifesaver. We do around 24,000 exams a year and this has allowed us so much more freedom of our time that words can't expess it. We had tried several other brands, with very little good fortune, and decided to give this at least a try. Much to our surprise, we now use it every day, all day and have our complete staff, even part-time involved. I must mention the service we get. One call, should they not be available, they return the call very promptly, showing concern and a willingness to do whatever it takes to get you the answers you need. This comes from both ends, your rep and the I.T. department. In closing I must stay that I would recommend this to anyone that has the need for proctoring exams, and after looking it over many times, I see how it could also help in classrooms, as well. We hope to expand in the future and willdefinitely be looking for more NetSupport to grow with us as we do. Thank you to all of the staff at NetSupport for a great product and the constant updates. Ron Hill